Design of Success Model Implementing Knowledge Management at Organizational Level with Structural Interpretative Modeling Approach (ISM) Case Study: Tejarat Bank

Extensive literature on the implementation of knowledge management in organizations has been presented and each of the researchers in this area referred to one dimension of Knowledge Management implementation, but so far a comprehensive model of dimensions and indicators of implementing Knowledge Management and the relationship between them is not provided. First, in this research, the literature on implementation of Knowledge Management, its dimensions and indicators were identified and then, using a new analytical methodology called Interpretative Structural Modeling (ISM), the relationships between dimensions and indicators of implementing Knowledge management has been determined and integrated in an integrated way. The result has led to designing a Knowledge Management implementation model in the Tejarat bank. The research questionnaire was filled by 16 banking experts whose results indicate that the integrated model of Knowledge Management implementation includes organizational strategy, senior management support, organizational culture, business process reengineering, knowledge architecture, information technology and Experienced networks, so that these dimensions are interconnected with each other, and senior management support is the basis of implementing Knowledge Management model.