Performance Analysis of Family Health Teams in Petroleum Industry Health Organization: Integrative Approach of Data Envelopment Analysis and Malmquist

Analysis of performance and productivity is one of the most important challenges for managers in the health centers. In this study, an integrative approach of Data Envelopment Analysis (DEA) and Malmquist productivity indicator was used for performance analyses of family health teams in clinics affiliated to Isfahan Petroleum Industry Health Organization (PIHO), Iran. This was a correlational research in terms of research problem. Therefore, by determining indicators of input and output affecting the performance of family health teams, relative performance was specified at different times. Then, by calculating the four-way distance, the growth rate of unit productivity was determined during these timeframes. Data were also extracted from PIHO Family Health database (Sokhan) and integrative approaches of DEA and Malmquist productivity indicator were used for productivity analysis. Finally, sensitivity analysis was used for determining important output variables. The data for this research were collected during the years 2015 and 2016. Isfahan PIOH family health teams were ranked for two different timeframes based on their relative performance. Furthermore, their productivity growth rates were also calculated at these intervals. The most important factor affecting the efficiency and effectiveness was family visits. Decision making based on different criteria for the evaluation of health efficiency and performance, can be one of the most important achievements of this method. The application of this study can be used to enhance the capacity of various health services, and to save resources