The relationship between emotional labour of nurses , burnout and life satisfaction due to the moderating role of supervisor support in Shiraz Hospitals

The purpose of study was to investigate the role of supervisor support moderator in the relationship between emotional labour with job burnout and life satisfaction in nurses. This descriptive study is correlational type. The statistical population was all nurses (about 1100 people) employed in government hospitals of Shiraz in 1395. 285 people (according to the table of Krejcie and Morgan, 1970) were selected by random cluster sampling and 225 People answered the questionnaire completely. To collect the data, emotional labour, supervisor support, job burnout and lifesatisfaction questionnaires were used. The reliability of these tools was obtained using Cronbach's alpha method in the range of 0.79-0.83.The face and content validity of the research tools was confirmed by experts in this field. In order to analyze the data,Pearson Correlation Coefficient and hierarchical regression analysis were used. The results showed that emotional labour with job burnout has a positive and negative relationship with life satisfaction. also moderating role of supervisor support was confirmed. Emotional labour strategies enhance the psychological stress of nurses, which in the long time can exacerbate the burnout of nurses and lead to a reduction in nursing life satisfaction. Meanwhile, supervisors' support can modify the negative effects of emotional labour.