The experiences of health care staff from the organizational culture of patient safety and error management in educational centers

Patient safety is a subset of organizational culture and is defined as a set of priorities, values, attitudes, and individual and organizational behaviors that seek to minimize the errors and damage caused by the patient's care delivery process. Through proper management errors can be taken to improve processes. This study was conducted to describe the experiences of the staff of the educational centers from the organizational culture of patient safety and error management. This research is a qualitative study with a phenomenological approach. A goal-based sampling method consisting of 17 queuing staff and a staff member of the health services provider was conducted in intensive care centers and interviewed by the participants. For analyzing information, a colayzi method has been used. Findings: The findings include 353 primary codes,14 subject categories and 7 main themes with headings: Principle reporting of errors against misleading; Penal culture and inspection versus encouraging culture in dealing with errors; Evaluating the causes of errors with individual approach versus system approach; Organizational learning and the sharing of mistakes; Establishment of an organizational mission based on patient safety standards and preventive corrective actions; the team's working culture and respect for the patient's legal rights. Considering the greater sensitivity and wider scope of the consequences of the error in the health system, the need for their control and management is necessary; therefore, the corrective actions of the senior managers of the organization in order to create, maintain and enhance the culture of the proper reporting of errors, lessons learned Sharing experiences of errors among employees, and ultimately developing a safety culture and improving quality are essential