Designing a Performance Evaluation Model for Outsourcing Services of Shahid Dr. Labafinejad Hospital Using BSC

Outsourcing in the hospital is considered as a solution to a variety of problems. Outsourcing in a hospital is a transfer of part of the activities that lead to hospital productivity.The purpose of this study was to design a model for evaluating the outsourced service performance of Shahid Dr. Labafinejad Hospital using a balanced scorecard. The method of this study was descriptive-survey and applied to the target. The statistical sample was used to determine the criteria of the outsourced service performance evaluation model of all managers (25 people), supervisors of different departments of the hospital (55 people) and experts in quality improvement and procurement services (30 people) in Shahid Dr. Labafinejad Hospital and To determine the weight and importance of the outsourced performance evaluation model, 10 hospital managers.The research tool was a researcher-made questionnaire. Data were analyzed using Factor Verification and Fuzzy AHP Approach. According to findings from Factor Verification Assessment for the Oversea Exercise Evaluation Model of Shahid Dr Labafinejad Hospital, using BSC, thirteen criteria were determined. Also, according to Fuzzy AHP analysis, in the model for evaluating the outsourcing service of Shahid Dr. Labafinejad Hospital, dimensional priority is dimensional internal business processes (0.370), financial dimension (0.293), dimensional customer (0.229), and dimensional growth and learning (0.108). The proposed model for the Shahid Dr. Labafinejad Hospital and other educational hospitals in the country can be implemented and provides an opportunity to evaluate the outsourced service performance using the BSC model.