The Relationship between Emotional Intelligence, Resiliency and Burnout in Staff of the Headquarter of

Job burnout is one of the social problems of the present era that many factors can effect on it. These factors that should be carefully surveyed include emotional intelligence and resiliency. The main objective of this study was to obtain a cognitive and comprehensive knowledge of the relationships between the three variables affecting job burnout, emotional intelligence and resilience among the staff working at the headquarters of Tehran University of Medical Sciences.

The present study was a correlational cross-sectional study which was conducted at the headquarter units of of Tehran University of Medical Sciences deputies. The statistical sample consisted of 287 employees of headquarter units staff selected by stratified random sampling method. Data were collected by Schutte Emotional Intelligence Questionnaire (S_EIS) (1998), Conner & Davidson (CD_RISC) (2003) and Maslach Burnout Questionnaire M_JB (1981). SPSS and Amos software version 22 were applied and path analysis was used to analyze the data.

The correlation coefficient between the main scales of the research by Spearman test showed that there is a significant and direct correlation between emotional intelligence and resiliency (r= 0.381, p<0.001). There is an inverse relationship between emotional intelligence and burnout (r=-0.143, p<0.05) and there is a statistically significant relationship between resiliency and burnout (r=-0.436, p<0.05)

The predictive power of emotional intelligence as one of the predictors of job burnout is such that with increasing emotional intelligence, job burnout reduction can be predicted among employees. On the other hand, the emotional intelligence is a feature that can be strengthened through appropriate training programs.