A Framework for Requirements of Process of Managing Emotions in Organizations

Despite the implementation of tools and techniques of project management, studies show many project failures. One of the complex human and organizational features is the emotions in the project that if not properly identified, controlled and managed, leads to many problems, such as clashes, strikes, excessive conflicts, psychological pressures, disturbances and crises. Literature addresses it as an individual emotional intelligence problem. But individual emotional intelligence cannot, first of all, fully address the above- mentioned problems, especially in the project context, and secondly, the project organization must be structured to allow the use of individual emotional intelligence capabilities to the project Staff, and thirdly, staff must be willing to use it in projects. Therefore, this research has been carried out to cover the aforementioned gaps in the literature. Deep unstructured interviews used for data gathering from one of the most promising Iranian project-oriented companies. The resulting data were analyzed using Grounded Theory methodology. Finally, based on the findings, the framework for requirement of processes of managing emotions in organizations was proposed. The results show this framework improves the organization's performance and prevents many of the above-mentioned issues and problems.