Crisis Management: What Is It and How Is It Delivered?

This paper responds to a desire expressed by members of the BCI partnership to develop further understanding of crisis management. It aims were to define the term crisis and its varying nature and characteristics, to explore whether crisis management might best be defined as a process or a capability, to identify and describe the key elements, systems, skills and cultural implications of crisis management and its implementation, including its relationship with crisis communications, and to describe the likely benefits of fostering an effective crisis management capability. The paper is the output of a BCI membership subgroup coordinated by the BCI Partnership. It does not represent the views of the BCI or any other organization. It is intended to be used as a platform for stimulating debate among BCI practitioners.