Prioritizing the Factors Affecting Organizational Behavior Management with Emphasis on Ethical Principles and Values in the Banking Industry

In organizations, organizational behavior management plays an important role in employee performance and attention to organizational ethics is a tool for promoting organizational performance. The purpose of this study was to prioritize the factors affecting organizational behavior management with emphasis on ethics in the public sector banking industry.

This study was an applied one of qualitative research. The statistical population consisted of public sector banking industry experts, among whom 15 were selected by snowball method. Data collection tool was a questionnaire and the data were analyzed using Fuzzy Delphi-FANP - FDEMATEL and Friedman test.

The findings of the study identified 41 factors in 7 criteria categories. Based on the results, ethical factors had the highest weight and the most important role in managing organizational behavior. Also, based on the results, structural and regional / international factors had the most impact on other elements of the system, respectively. Among the indicators of equity and establishment of the corporate system were ranked first and second respectively with the highest average of 4.39 and 4.25 respectively.

Banks are the pulse of the countrychr('39')s economy, so banks should establish a justice-based paradigm in all organizational and banking processes. Take proper steps to achieve the highest corporate and national goals by adhering to the principles of systematic participation and productive interaction with others, in order to properly conduct banking operations without usury.