A Study on the Effect of Website Quality and Social Capital on Co-creation and Innovation: Considering the Role of knowledge Sharing

Nowadays due to the boom in the service industry, the Tourism Industry has become important and it is called invisible export. As international tourism grows responding to more tourists is a challenge for tourism industry. One of the market-oriented approaches that can meet this challenge is co-creation. The purpose of this paper is to study the role of co-creation and knowledge sharing on the capacity for innovation in tourism industry. The statistical population of the present study is people who have at least once had online shopping related to tourism from tourism websites. Data collection is a survey using a Likert scale-based questionnaire. Statistical analysis program software for social sciences (SPSS) was used to describe the demographic of the study sample and structural equation modeling with partial least squares (PLS) software was used to confirm the model and test the hypotheses. Research findings show that co-creation increases the capacity for innovation and knowledge sharing intensifies this increase. Also in this study, the positive effect of three dimensions of website quality (system quality, service quality and information quality) and two dimensions of social capital (linked social capital and linking social capital) on co-creation was confirmed.