Identifying and Prioritize ERP Risks Implementation Using FMEA and Heuristic AHP in SNOWA Corporation

ERP projects are one of the information technology projects that encounter with high failure rates. Thus, it is required for the risk assessment of the enterprise resource planning implementation to be performed before the project starts. In addition to assessing the risk of ERP establishment, the purpose of the present study is to compare the risk ratings in both pre-establishment and establishment phases. Moreover, the heuristic AHP method considered during the establishment phase combined with FMEA provides more accurate results. Thus, the ERP implementation risks were first identified in this study and classified according to four categories of balanced score card (BSC). The results of the analysis show that the financial risk had the highest risk in the pre- establishment phase and the risk related to the process was first in the establishment phase...... ERP projects are one of the information technology projects that encounter with high failure rates. Thus, it is required for the risk assessment of the enterprise resource planning implementation to be performed before the project starts