Studying the Service Quality of Market- Oriented Skill Training in Isfahan Provincial TVT Headoffice using Servqual Model

Nowadays, one of the interpretations regarding to the service quality is offering the best services in most appropriate time for right person with the best results. Due to the importance of this issue, organizations should evaluate the quality of their services. This study aimed to evaluate the service quality of market- oriented skill training in Isfahan Provincial Technical and Vocational Training (TVT) Headoffice. All trainees and skill learners participated in market- oriented skill training courses in Isfahan Provincial TVT Headoffice were the research population. 196 samples were determined as adapted from Cochran formula, and selected in a random sampling way. It was a descriptive survey that used a standardized questionnaire including 22 questions in two levels as the data collection tool. Research data analysis was done in two ways, descriptive and inferential statistics. Findings showed that clients/ trainees’ expectations are met in both dimensions; “responsibility” and “empathy”.