Quality of patient care from the viewpoint of nurses and patients in the teaching hospitals of Shohadah Qaen

Improving the quality of patient care is one of the challenges of the health care delivery system, and the performance of nurses as the largest health care professional group has a significant impact in this regard. The aim of this study was to determine the quality of patient care from the viewpoint of nurses and patients at the Shohada center.

This was a descriptive-analytic study in which 63 nurses who were admitted to the study were randomly selected. For each nurse, 3 patients were selected according to available data. Data was collected using standard questionnaire QUALIPAC was collected. The results were analyzed using SPSS version 24 and chi-square, and Pearson’s correlation test.

The mean of quality of care in view of patients and nurses were respectively, psychosocial aspect 61.66 ± 1.46, 80.28 ± 1.66, in physical aspect 57.93 ± 1.43 and 76.15 ± 1.52 and in communitive aspect 57.93 ± 1.43 and 39.19 ± 0.83. There was a significant statistical difference between patients and nurses views in three aspects (P=0.001).Also, there was no significant relationship between the demographic characteristics of the nurses and patients (age, sex, clinical experience, place of residence, etc.) with quality of care (P> 0.005)..

According to the findings of this study, it is suggested that using educational courses for nurses and nursing students, especially communication skills, using the system of encouragement and punishment, as well as continuous controlling and monitoring can be promoted the quality of patient care.