Identifying and prioritizing performance assessment indicators of Tehran municipal districts using fuzzy Delphi method

Lack of performance assessment system in organizations is one of the main reasons for failure of their goals and missions. The pathology of the past assessment procedures in Tehran municipality shows that high number of indicators, being qualitative and having traditional approach have led to the failure to achieve the main purpose of assssment. The purpose of this study is to describe and prioritize the performance indicators of twenty-two districts of Tehran Municipality using fuzzy Delphi method to provide the necessary basis for realization of programs based on prioritized indicators.This is an applied research and data collection is done in a mixed method studies which has been performed with surveying of experts based on Dehphi fuzzy method. This paper summarizes the significant and important indicators for evaluating the performance of Tehran Municipality using the opinions of elits and experts and prioritizes each indicator for sub-units of Tehran Municipality. The results showed cash realization rate, average time to issue a building license, staff satisfaction, improved bus performance, transportation and waste collection and mechanized cleaning services, cultural, national and religious performance status, quality of care at the request of the citizens had the highest priority in the seven areas, respectively.