Identification and Ranking of Indicators Affecting Knowledge Sharing Behavior of AHFA IT Staff in Khuzestan Province Using Fuzzy Hierarchical Analysis Technique

The purpose of this study was to identify and rank the factors affecting the knowledge sharing behavior of ABFA IT staff in Khuzestan province using fuzzy hierarchical analysis technique. The research was based on purpose, applied and based on data collection, field research and semi-exploratory. The information society staff of Abfa company in Khuzestan province was selected for the purpose of identifying and prioritizing 12 people in fuzzy Delphi phase and hierarchical fuzzy analysis process. The research questionnaire was adjusted after reviewing the literature in the form of 22 identified dimensions. The three-stage fuzzy Delphi phase was reduced to 22 dimensions to 11 dimensions. In the process of fuzzy analytic hierarchy process 11 dimensions and 72 sub-indices (sub dimension) of weights were identified and ranked. The results showed that among the dimensions of staff training (weight 0.121), technology (weight 0.115), leadership and management style (weight 0.108), personality traits (weight 0.102), communication (weight 0.945). 0), Motivational Factors (Weight 0.041), Demographic Factors (Weight 0.087), Inter-Member Confidence (Weight 0844), Senior Staff Support (Weight 0.083), Social Capital (Weight 0.099) And the company's reward system (weight 0.09595) is ranked one to eleven, respectively, due to its higher weight.