Identification of Obstacles Caused by Organizational Silence in Policies for Paying Medical Expenses in Social Security Organization of Alborz Province

 Organizational silence is a phenomenon in which employees of the organization for various reasons refuse to comment. Managers ought to resolve the main obstacles which result in organizational silence. Disregarding this issue can lead to stagnation and even death of the organization.

Identification of obstacles caused by organizational silence in policies for paying medical expenses.

 The research methodology with respect to its purpose is applied research, and in terms of data collection, the study is exploratory data collection. Data collection method consists of literature review and field study in which the paired questionnaire tool was utilized.  The statistical population of this research consists of all personnel of the Social Security Organization of Alborz Province, which were selected via random sampling to 137 individuals according to Morgan table.

Individual barriers with a coefficient weight of 0.418 is ranked first in obstacles caused by organizational silence. Organizational barriers with weight coefficient of 0.330 ranked the second. Socio-cultural barriers with a coefficient of 0.174 were ranked the third. Lastly, management barriers with a weight coefficient of 0.078 ranked fourth with respect to policies for paying medical expenses in the social security organization of Alborz province.

In the organizational environment where silence has turned into a norm, staff dissatisfaction is amplified. Conversely, organizations that have the ability to hear the truth are identified as a good and successful organization.