Determining Coping Strategies with Health Tourism Supply Chain Risks (Case study: Ayatollah Yasrebi Hospital, Kashan)

Today, in dynamic environments, the risks in the supply chain increase. Companies have realized that risk in the supply chain can have a negative impact on the performance and productivity of the organization; therefore, it is essential to identify risk management strategies. This is also true in the health tourism supply chain; therefore, the main purpose of this study is to identify the risks of the health tourism supply chain and to determine the strategies to deal with the identified risks.

In the first phase, the risks of health tourism supply chain were identified through interviews with experts of Ayatollah Yathribi Hospital in Kashan, and in the second phase, a panel of experts was formed and strategies to deal with identified risks were determined.

The results of interviews with experts led to the identification of 75 risks in the form of 5 general categories of supply, internal, demand, supply chain management and external risks, which were finally identified through the formation of a panel of experts for each risk coping strategies.

This study has presented a new approach to health tourism supply chain risks. Thus, most of the identified risks are related to the category of internal risks. Therefore, paying attention to the causes of risk can prevent their occurrence.