The Impact of Information Glass Fence on Organizational Cynicism

Today, with the advancement of science and technology, managers are faced with a huge amount of information that, intentionally or unintentionally, by refining and selecting a set of information encloses managers in the glass fence of information. This causes employees to be insecure and pessimistic about them. The purpose of this study is to investigate the effect of glass fence of management information on organizational cynicism. This study was an applied one, using the descriptive survey research and causal method. The statistical population of this study is all employees of Bank Mellat branches in Isfahan, numbering 420 people. Using simple random sampling, 208 people were selected and a questionnaire was distributed among them. The validity of the questionnaire was assessed through face validity and construct validity and its reliability using Cronbach''s alpha indices and composite reliability. In order to analyze the data and test the research hypotheses, the structural equation method and Smart PLS software were used. According to the findings of this study, the structural and managerial dimensions affect the information glass fence. In addition, the glass fence of managers'' information has an effect on organizational cynicism. The research results indicate that the glass fence of information causes the managers of the organization to be unaware of many internal events of the organization, which causes distrust and cynicism of employees in the management actions and can cause irreparable damages for their organization and managers.