Designing a Model for Measuring E-Government Maturity (Case Study: Lorestan Governor Department)

Due to the latest advances in technology, governments pursued a way to make the government process more efficient by using technology and called it Electronic Government. Necessities such as transparency, agility, ease of access to services, and time and cost savings are what make governments interested in this issue and strive to implement e-government hardware and software. This research aims to design a model to measure the Electronic Government maturity in Lorestan Province. The designed model has 4 levels including web presence, government-citizen interaction, transaction, and integration. According to the research, it was found that the level of e-government maturity in Lorestan province has exceeded the first level whose main issue is the web presence, but at the second level, which is the interaction between government and citizens, there is not enough development in the field of e-government. Also, it was found that the organization is transitioning from level 2 to 3. In the present study, inferential statistical methods, including Pearson correlation test, linear regression, descriptive statistical indicators such as mean and standard deviation, and statistical methods such as Cronbach's alpha and exploratory analysis were used through SPSS22 software. Lisrel software has also been used to determine the fitness of the conceptual model of the research.