A Survey of Loyalty Strategies and Word of Mouth Communication to Customers of Sports Products (Case Study of Adidas Brand Customers in Iraq)

The purpose of this study was to investigate the loyalty strategies and Word of Mouth Communication of sports product customers (Adidas) in Iraq. The research method was applied with a descriptive purpose and descriptive-correlational manner. The statistical population of the study was the customers of Adidas brand sports products in Iraq, which was unknown to the researcher. The sample size was 384 based on Cochran's formula for unknown communities. The sampling method was available non-randomly. The research tool was the standard questionnaire of Alguacil et al. (2021). To evaluate the instrument's validity, content validity (approval of professors and experts) and structure (factor loads) were used. Cronbach's alpha and combined reliability were used for instrument reliability, and finally, the validity and reliability of the instrument were confirmed. Structural equation modeling was used to analyze the data using smart pls software. The results showed that loyalty strategies (credibility, trust, attitude, and homogeneity) affect the loyalty and Word of Mouth communication of Adidas brand sports products in Iraqi customers. The effect of loyalty on customers' Word of Mouth communication was even confirmed.