Comparison of the three levels of Electronic Performance Support System (EPSS) on improving performance and increasing employee efficiency (Case study: Day Insurance employees)

Message:
Article Type:
Case Study (دارای رتبه معتبر)
Abstract:

The purpose of this study was to measure the effectiveness of the three types of electronic performance support systems (Intrinsic, Extrinsic, and External) on employee performance improvement. The statistical population in this research was 750 insurance agents of the Day insurance. The cluster sampling method was used to select 90 participants. These participants were divided randomly into three groups: Intrinsic and Extrinsic, and External Performance Support Systems. To assess the performance of the participants, we used questionnaires, and for efficiency, insurance agent's arrival, and departure time to the electronic environment were estimated. The collected data was analyzed using MANOVA. The results of the data analysis showed that the insurance agents who participated in the Intrinsic and Extrinsic Performance Support Systems had better performance. In addition, Intrinsic Performance Support Systems participants have been able to perform their job responsibilities in a shorter time than insurance agents of the other two groups.

Language:
Persian
Published:
Iranian Society for Training and Development, Volume:9 Issue: 32, 2022
Pages:
85 to 110
https://www.magiran.com/p2476391  
سامانه نویسندگان
  • Zahedian، Marjan
    Corresponding Author (1)
    Zahedian, Marjan
    Assistant Professor department of education, Bandar Abbas Branch, Islamic Azad university, Bandar Abbas,Iran, Bandar Abbas Branch, Islamic Azad University, Bandar Abbas, Iran
اطلاعات نویسنده(گان) توسط ایشان ثبت و تکمیل شده‌است. برای مشاهده مشخصات و فهرست همه مطالب، صفحه رزومه را ببینید.
مقالات دیگری از این نویسنده (گان)