Multi-level analysis of factors affecting technological catch-up in the banking software industry; An Iranian Banking Software Developer Company

Technological catch-up is an important and key component of the development process of countries that are behind the leading countries in the world in terms of technology and economy. Subsequent countries can enter the global competitive environment from the opportunities created by the emergence of new technologies. The purpose of this study is to identify the key factors affecting the catch-up process in the Iranian banking software industry and to investigate their effectiveness and prioritization. The research method used is a mixed method that in the qualitative part of the content analysis and in the quantitative part of the confirmatory factor analysis has been used. In this regard, the main influential factors were identified using the thematic analysis method and semi-structured interviews, and 55 themes were identified which were classified in the theme network. Using confirmatory factor analysis, the effectiveness of all identified factors was confirmed. Among the effective factors at the enterprise level, appropriate security platforms, among the effective factors at the industry level, increase interaction and communication with users and regular customers, and among the effective factors at the national level, the interaction and communication factor for producing, disseminating and using knowledge. New ones have the highest impact.