Studying the human barriers to swift trust in the humanitarian supply chain

In a hastily formed network (HFN) building “swift trust” for providing a good atmosphere of collaboration and coordination among involved actors for serving beneficiaries and affected people is vital. The main goal of this research is to study the human barriers to the formation of swift trust in the humanitarian supply chain (HSC) or crisis response network in recent earthquakes (1390-1399). This research is descriptive in terms of objective and analytical-mathematical according to the research method. For identifying human barriers to swift trust a comprehensive literature review was conducted and then with the aid of experts’ panel human barriers were reworded and finalized. Seven persons with relevant expertise and experience in the recent earthquakes participated in this study. Findings show that “uncertainty related to the unclear role of humanitarians and local volunteers” is the most important human barrier to the formation of swift trust. The second barrier is the “inexact and late announcement of information related with the deliverables from government”. The findings provide useful insights for humanitarian policymakers and senior disaster managers for creating initial and long-term trust among involved actors.