Investigating the relationship between organizational rudeness and organizational silence with the mediating role of organizational cynicism

Reducing the areas of organizational silence of employees and their participation in work is one of the concerns of management in today's organizations. Therefore, the present study was conducted to investigate the relationship between incivility in the workplace and organizational silence, and the mediating role of organizational cynicism. The present study has a practical purpose with field data collection method and a descriptive correlational method in terms of implementation method is used. The statistical population of this study was a staff of Payam-e-Noor University of North Khorasan Province. As the population was limited, the census method was used. The method of data collection was a questionnaire, for this purpose four standard questionnaires were used. The reliability of the questionnaire was evaluated by using Cronbach's alpha coefficient and confirmatory validity. Structural equation modeling and AMOS24 software were used for statistical analysis of the collected data. The results showed that there is a direct and significant relationship between incivility in the workplace and organizational silence. The results also showed that organizational cynicism mediates the relationship between incivility in the workplace and organizational silence. According to the research findings, it can be concluded that by reducing the incidence of organizational incivility and organizational cynicism of employees, staff silence is also reduced.