Design and formulation of strategic human resource planning model using fuzzy multi-criteria decision making methods (Case study; Iran Production Development Bank)

Strategic human resource planning is a process to establish human resource goals and develop human resource strategies to achieve goals and policies through mobilization, development and maintenance of human resources and includes internal and external influencing factors.                                                        

In this regard, the present study was conducted with the aim of designing and developing a strategic human resource planning model in the Export Development Bank of Iran using multi-fuzzy multi-criteria decision making method.  

The method was applied in terms of purpose and was of heuristic and mixed approach including SWOT matrix and multi-fuzzy multi-criteria decision making methods. The statistical population of this study was 1620 managers and experts who were selected as a sample size using the stratified method with proportional division and Cochran's formula. Two researcher-made questionnaires with validity and reliability higher than 0.7 based on a 5-point Likert scale were used to collect data. Data analysis in the inferential section was used to determine the final weight of indicators and strategies by Soara method and to prioritize strategies by fuzzy Cooper method.          

The analysis of the findings indicates that the strategic human resource planning model suitable for the bank includes three main processes: 1- Determining strategies 2- Implementing strategies and 3- Evaluating and feedbacking strategies. Other findings also showed that among the 19 strategies identified, the strategy of the need to re-engineer the processes of recruitment and supply of human resources in proportion to future needs with a final value of 0.0662 is a priority among other strategies and change the current passive position to strategy. Offensive is necessary as a strategic action.                                                                                      

The results showed that the strategy of the need to re-engineer the processes of recruitment and supply of human resources in proportion to future needs has been identified as the best strategy for developing strategic human resource planning in the Export Development Bank of Iran.