Presenting a Conceptual Framework for Emotion Management in Human Resources Processes of the Organization by Meta-Synthesis Approach

Human resource processes in the organization are inherently emotional and can be the source of various functional and dysfunctional emotions in such a way that they affect the goals of each of the human resource processes and reduce their effectiveness. In this article, through a systematic review of the literature, a framework for managing emotions in each of the human resource processes has been presented using the Meta-Synthesis method. In the proposed framework, by selecting and analyzing 66 articles, 349 primary codes were identified and placed in the form of 7 main categories including state, situation (cause), consequence, function, solution and context, and effects of emotion management on an organization’s human resource processes. By analyzing the primary codes, 55 main themes were identified, of which 28 themes related to emotion management solutions were presented in the form of four processes: recruitment, training and empowerment, performance management, and compensation. In addition, 8 themes were identified as causes, 3 themes as consequences, 3 themes as functions, and 9 themes as contextual variables affecting the effectiveness of solutions. In general, the most important effects of emotion management in human resource processes, improvement of attitude, improvement of feelings, and improvement of employees' behavior, as well as the creation of competitive advantage for the organization were explained.