The Critical Thinking Model of Bank Mellat Employees Based On Internal Marketing Components

The purpose of this research is the critical thinking model of Bank Mellat employees based on internal marketing components. The present research is practical in terms of purpose and survey in terms of method. The statistical population of this research is the employees of Mellat Bank of East Azerbaijan province. According to the information received from Bank Mellat, their number is 750 people during the period of research. The size of the statistical sample is estimated to be 250 people based on Cochran's formula. A stratified random sampling method was used to select the statistical sample from the statistical population. The data collection tool in the current research is a researcher-made questionnaire in such a way that the dimensions of the research variables were indexed and turned into questionnaire questions. Cronbach's alpha test was used to measure the reliability of the questionnaire and the face validity method was used to measure the validity of the questionnaire. Which was given to the statistical sample after measuring its validity and reliability. After collecting the questionnaires, the obtained information was summarized and classified using descriptive statistical methods, and in order to answer the research questions, Pearson's correlation test and multiple regression were used in SPSS software. Research findings show that critical thinking skills include dimensions (cognitive skills, analytical skills, questioning skills, scientific and research skills, planning skills, interactive skills, flexibility and innovation skills, skills emotional skills, decision-making skills, judgment skills) and internal marketing including dimensions (customer orientation, employee empowerment, employee motivation and satisfaction, internal communication, training and development, explaining a clear vision, reward and encouragement, job security, information sharing , reducing the class gap among employees). The results show that the presented model is approved by the statistical community.