The role of urban management performance with emphasis on indicators of good governance from the perspective of citizens (Case study: Ghir city)

 Governance is in fact a process based on the interaction between the official organizations and institutions of the city administration on the one hand and non-governmental organizations and civil society organizations on the other hand. The optimal urban governance system is based on seven principles: participation, legitimacy, accountability, consensus building, efficiency and effectiveness, transparency and justice.

This research is a survey type with a descriptive-analytical approach with the aim of practical adjustment and information in the field using a researcher-made questionnaire. The statistical population is the citizens of the Ghir city and the sample size is estimated 384 people based on Cochran's formula. One-way ANOVA and one-sample t-test were used for analysis. For this purpose، in this study، we have tried to examine indicators such as participation, responsibility, effectiveness, rule of law، transparency, central justice, consensus orientation and accountability. To measure each of the variables in the questionnaire, a 5-point Likert scale was used.

It shows that the average of all indicators of good governance from the perspective of citizens with a value of 2.66 out of 3 is in an unfavorable situation, which indicates the ineffective method of managers in the urban area and therefore to increase citizen participation in management Is that city officials provide the ground for citizen participation.

Indicates the dissatisfaction of citizens that in this regar, city officials should provide the basis for increasing satisfaction with life in the city by using the opinions of people in the field of management and policies.