Identifying the Factors Affecting Evaluation of the Higher Education Quality by Providing a Proper Model

Considering the guiding role of the quality of higher education for the development of the country, the present research was conducted with the aim of identifying the effective factors in evaluating the quality of education in Islamic Azad University.

In terms of practical purpose, in terms of qualitative methodology, it was using the Delphi method. In this research, a structured questionnaire, review of documents and theoretical frameworks of experts and national and international experiences have been used. Descriptive statistics and Delphi technique were used in data analysis. In the Delphi section, the selected people were related to the subject and met the entry criteria.

In order to verify the validity and reliability of the components, 18 faculty members were selected until theoretical saturation. 10 experts were identified and then 8 others were introduced through 10 experts. 61.1% of the experts were male and 38.9% were female, 1.61% of the experts were faculty members and all of them had doctorate degrees. After two Delphi steps, consensus was established and with Kendall's test and theoretical saturation, the survey of experts was stopped and 71 indicators were confirmed in the form of 29 criteria and 7 factors.

7 organizational structure factors, faculty members, students, training courses and curricula, educational and research facilities and equipment, and graduates were identified with their criteria and indicators, and the final model was proposed at the end.