The point of view of the nurses of the corona department of Yazd hospitals about the concept of compassionate care: a qualitative study

In the covid-19 pandemic, nurses played the main role of care in the treatment team. The concept of care is known as the essence of nursing, and nowadays compassionate care with its emphasis on moral and human values ​​has been specially brought up. Therefore, the current research was conducted with the aim of exploring the views of nurses working in the Covid-19 department regarding compassionate care, so that better services can be provided to patients by introducing this type of care. 

The current research method is qualitative and based on descriptive phenomenology strategy, and the research sample was selected from among the nurses working in the Covid-19 department of Shahada Kargar and Shahid Rahmanmon Hospitals in Yazd based on non-random sampling and semi-structured interviews until reaching data saturation, i.e. It continued until the sixteenth (16) person. The interviews were recorded and written verbatim by observing ethical principles and obtaining permission from the interviewees. The seven-step Colaizzis method was used for data analysis. 

After extracting the concepts and analyzing them, 17 sub-categories and finally 9 main categories include having a human view of the patient, divine compassion, compassion mixed with nursing, distress tolerance, sympathy, compassionate behavior, the law of action and reaction, lack of Coercion and compassionate attention were extracted. 

The present research showed that compassionate care is an inherent, human and spiritual process that requires having a series of special skills. From the results of this research, it can be used to introduce and spread this type of care in medical centers and, of course, take better care of It benefits the patients and their faster recovery.