Model of Human Communication with Employees' Job Performance and the Intervening Role of Organizational Culture based on Moral Values

The current research has focused on developing a model of the relationship between human communication and employees' job performance and the intervening role of organizational culture based on Islamic moral values.               

The current research is applied in terms of purpose and descriptive-survey research method and specifically based on the structural equation model. The statistical population of this research is all the managers and employees in the social security organizations of southwestern Iran (Kohkiloyeh and Boyer Ahmad, Fars and Bushehr). 171 people were selected as the statistical sample of the research using simple random sampling method. Data collection tool, three standard questionnaires 1- Organizational culture; 2- Occupational performance questionnaire and 3- Human communication questionnaire. In order to analyze the data and draw the model, PLS software has been used.

The results of statistical tests indicate that there is a relationship between human communication and its dimensions (conflict management, self-disclosure, trust, motivation, self-acceptance, self-awareness and Islamic communication skills) with the job performance of employees (task performance and context). Organizational culture based on Islamic moral values (education-oriented culture, knowledge-oriented culture, ethical culture and relationship-oriented culture) plays a mediating role between the two variables of human communication and job performance.

The combination of organizational culture and Islamic work ethics as an active element can help Islamic behaviors and act accordingly.