Ethical Principles of Social Capital from the Perspective of Nahj Al-Balaghah Teachings

Ethical interactions of employees with the client is an important issue in organizations. Therefore, the present study was formed with the aim of identifying the ethical principles of social capital for employees of government organizations in Iran from the perspective of Nahj al-Balagheh ethical teachings.               

The method of this qualitative research was theme analysis. The study population included all researchers, professors and experts in Islamic and Nahj al-Balagheh management, from which 9 people were selected as a sample by deliberate sampling. The data collection tool was a questionnaire based on the text of Nahjul Balagha and finally the data were analyzed by coding method and MAXQDA software.

The retest reliability and double-coder reliability have been determined as 93% and 86%, respectively. The results of the research indicate the identification of ethical principles: 1- Fairness towards subordinates and clients 2- Criticism and accountability of managers and superiors 3- Tolerance with clients and subordinates 4- Cooperation and Helping colleagues and clients 5- Humility and humility towards clients and subordinates 6- Avoiding backbiting and undermining colleagues 7- Avoiding backbiting and gossiping 8- Trust and goodwill towards clients and colleagues 9- Compliance The code of ethics towards clients and colleagues is 10- Avoiding flattery and flattery towards managers and superiors 11- Avoiding exaggeration and exaggeration of work.

Discussing the plan of honoring and observing ethical principles in dealing with the client is one of the important issues that is raised in government agencies today. Respecting the client and gaining the satisfaction of the people is one of the important goals in the administrative systems of the Islamic system, and according to Islamic teachings, those who are in the service of the people and are always in contact with them, deserve it in terms of behavior. And they have followed the actions of the infallible Imams in their actions, movements and residences, in order to both please God and provide the people with satisfaction.