Identifying the components of organizational excellence with a youthful approach in the police command of Gilan province

In the present age, organizations can survive in the field of competition that continuously strive to improve their performance and this requires the creation of a comprehensive performance management structure. This study has aimed to design an organizational performance management model with a balanced scorecard approach for Khorasan Regional Electricity Company (KREC).

Thematic Analysis strategy has been used as one of the basic methods of qualitative analysis to design the model. The data collection tool was a semi-structured interview including 13 selected experts using Judgmental Sampling that continued until theoretical saturation.

Based on the findings, the organizational performance management model with a balanced scorecard approach was identified and confirmed in four elements including influencing factors on organizational performance (causal conditions, facilitating factors, environmental conditions), dimensions and criteria of organizational performance with a balanced scorecard approach, strategies of the organizational performance management, which lead to internal and external consequences of the organizational performance management such as service improvement and stakeholder satisfaction.

The study can play an effective role in designing a suitable framework for performance management and a useful conceptual model for future investigations while providing practical experience for the implementation of the balanced scorecard.