Customer demand management in the optimal assignment of tasks to work stations according to priority orders

The mix model assembly line has attracted the attention of many industrial manufacturers due to its special features and the ability to adapt to market changes. This article has discussed and investigated a new approach in relation with customers, the results of which indicate the proper management of demand. The proposed model pays more attention to priority customers, and a parallel production line is defined that is faster than the main line and has workers with special skills. According to the rapid process of environmental changes, one of the things that can be considered to increase flexibility in the make to order environment is to set the conditions for rebalancing the line. In this article, the rebalancing of the line is also considered and included in the modeling, and the minimization of its costs is considered as another goal. Therefore, in this article, a multi-objective line balancing problem is proposed by examining rebalancing and vertical balancing problems. Benders decomposition algorithm is used to solve this problem. The results show that exact methods do not have the ability to solve large-sized problems in a reasonable time, but the solution time for Bander's decomposition method, considering the size of the problem, shows the appropriate efficiency of this algorithm.