Presenting the performance evaluation model of the sustainable supply chain of hospital equipment with the sustainable balanced scorecard (BSSC) approach

What helps to improve the performance of the supply chain of hospital medical equipment is having a suitable model to evaluate your collection in line with strategic goals. The purpose of this research is to provide a performance evaluation model for the sustainable supply chain of hospital medical equipment.

This research is exploratory and survey. In this research, using existing literature and backgrounds as well as experts' opinions, effective elements (dimensions, components and indicators) on the performance of sustainable supply chain were identified; Then these elements were finalized using the Delphi method and asking for opinions from experts. The experts reached a consensus on 4 dimensions, 8 components and 54 indicators, that 8 indicators did not receive the necessary points in this review and were removed, and the rest were used to design the final model. Interpretive Structural Equations (ISM) method was used to investigate the relationships between dimensions and components.

The final performance evaluation model included 4 dimensions, 8 components and 54 indicators, which is used to evaluate the performance of the sustainable supply chain of hospital medical equipment from an internal and external perspective, and can be used with changes in other organizations. The obtained dimensions (views) include sustainability, key stakeholders, processes, and growth and learning. The components are economic-financial, integration, people capabilities, lean-agility, organizational culture, upstream/supply chain actors, social-environmental and downstream/customers.

The use of Balanced and Sustainable Score Card (BSSC) monitors and evaluates organizational goals in the supply chain of hospital equipment, and the extent to which goals are achieved is determined. The use of this model leads the organization towards balance and sustainability in the macro goals and will bring a guarantee to pay attention to various important aspects inside and around the organization.