Investigating The Effect Of Organizational Bullying On Turnover Intention With The Mediating Role Of Burnout And Compulsory Citizenship Behavior As Moderator

This study aimed to investigate the effect of organizational bullying on turnover intention with the mediating role of burnout and moderating role of Compulsory citizenship behavior.

this is Quantitative research and applied descriptive-survey study in which the statistical population includes 1132 registered and contract registered nurses of ImamReza Hospital in Mashhad. Cochran's formula was used to determine the sample size, based on this, 287 of them were selected as statistical sample with the random sampling method. To collect data, the Inarsen et al.'s (2009) organizational bullying questionnaire, Memon et al.'s turnover intention (2014), Copenhagen burnout (2005), and Vigoda-gadot (2007) Compulsory citizenship behavior questionnaires and For analyzing them, Structural equation modeling with partial least squares approach and smart-PLS software were used.

Data analysis using structural equation modeling showed that the direct effect of organizational bullying on turnover intention is 0.524 and significant (p<0.05). The direct effect of organizational bullying on burnout is 0.752 and significant (p<0.05). The direct effect of burnout on organizational bullying is 0.492 and significant (p<0.05). Also, burnout mediates the relationship between organizational bullying and turnover intention (t=3.863 and β =0.371).In addition, Compulsory citizenship behavior moderates the relationship between organizational bullying and turnover intention.

The result of this research showed that burnout plays a mediating role in the relationship between organizational bullying and nurses' turnover intention. Based on this, it is suggested to through identifying the causes of nurses' burnout and reducing it's occurrence, The rate of their turnover intention should also be reduced. This result can also be achieved by reducing Compulsory citizenship behavior in nurses.