Investigation of Organizational Grumbling Phenomenon

The present study was conducted with the aim of "studying the phenomenon of organizational grumbling". This research is of a qualitative type in terms of its fundamental purpose and in terms of method, which collected data with the foundation's data theorizing research strategy using semi-structured in-depth interview tools. The statistical population of this research included all employees working in organizations active in Iran's telecommunications industry (including organizations: Hamrah-e Avval, and Blue Ray Group) as well as several academic experts. 8 interviews were conducted in this research, and after the eighth interview, the theoretical saturation point was determined. To analyze the interviews, in the open coding stage, the text of the interviews was first examined to find the statements and key points hidden in them. After doing this step, 150 open codes, 31 concepts, and 6 categories were obtained. In the core coding stage, one of the general categories obtained in the previous stage, which was most related to other categories, was selected as the core category. The category of grumbling people was chosen as the central category, other categories were also related to the main category in some way, so in the selective coding stage, the relationships between the categories were formulated in the form of a model. The 6 categories of the model include grumbling, grumbling people, the border of grumbling with words of the same spectrum (criticism, complaint, unfair criticism), the factors causing the phenomenon of grumbling people, the results of the presence of grumbling people in the organization, solutions to eliminate or reduce grumbling.