Comparative analysis of good governance indicators in the city and municipality of Tehran from the perspective of citizens and the data system of municipal statistics

This research was conducted with the aim of evaluating the quality of performance of Tehran municipality in terms of good governance. The research method was descriptive-analytical-developmental. Collecting data has been done by documentary and survey methods, and analyzing data has been performed using various statistical tests, including sampling, multivariate analysis of variance (MANOVA), independent two-sample T-test, etc. Statistical communities include the data system of Tehran statistics and expert group, as well as the citizens of Tehran. The sample size was equal to 384 people. The sampling method was multi-stage, so that first, based on the cluster method, the share of each of the 22 regions was determined based on the number of population (according to the P.P.S method), then, based on the simple random sampling method, the questioning of the regions was started. The results indicated there is a significant difference between the statistical societies. So that the analytical results of the data system of Tehran municipality statistics illustrate an average situation for the management quality of Tehran municipality, but the results of the questionnaires show that according to the people, the quality of Tehran city management performance in various indicators of the good governance approach was weak. From the viewpoint of the statistics of Tehran Municipality, participation and accountability have been in a better condition than other variables. But the rest of dimensions have been in poor condition. This issue was also investigated in terms of the 22 regions of Tehran, and the results indicated the effectiveness, security/safety and productivity had a more acceptable status and the other dimensions had a very poor status. The findings also elucidated there is an unfairness in different areas of Tehran city, a sense of discrimination among citizens in providing local services, lack of bureaucratic expertise, weak effectiveness of development plans, lack of supervision of the performance of municipal managers and employees, weak infrastructure of electronic management, high level of injuries and crimes, increasing the density of buildings for getting duties and taxes, and so on have affected on the quality of urban management in the municipality of Tehran.