Investigating the correlation between the missed nursing care and satisfaction among Heart Failure patients

Nursing care tries to provide appropriate and synchronized measures through obtaining the views of the patients in such a way that while improving the quality of care, patient safety is maintained. This study aimed to determine the correlation between missed care nursing and satisfaction in patients with heart failure in 2020-2021.

This descriptive correlational study was conducted on 282 patients with heart failure admitted to the CCU ward of Ayatollah Mousavi Hospital in Zanjan. Participants were included in the study by convenience sampling. The study tools included demographic and clinical information questionnaires, patient-reported missed nursing care (MISSCARE Survey-Patient) and patient satisfaction with nursing care (PSI: Patient Satisfaction Instrument). Data were analyzed using independent t-test, ANOVA and Pearson's correlation coefficient in SPSS 16 software.

The mean ± SD of the total score of missed nursing care from the patients' point of view was 60.43 ± 7.40. The mean ± SD of the total patient satisfaction score was 56.21 ± 11.84. Pearson's correlation coefficient showed a significant and inverse correlation between patients' satisfaction scores and missed nursing care scores (P <0.001, r=0.555).

According to patients' reports, the level of missed nursing care was higher than average. The level of patients satisfaction was low in all dimensions. By reducing the level of missed nursing care, the satisfaction level of patients increased. Therefore, it is recommended to pay attention to the development and improvement of nursing care quality in the context of reducing missed nursing care and increasing patient satisfaction