Designing a Management Model of Intergenerational Conflicts Among Iran's Southern Shipping Line Employees

This research was carried out by analyzing the theme and interviewing 22 university professors and shipping experts on the southern line of Iran. During the coding process, 436 codes, 130 sub-themes, 18 main themes and 6 core themes were extracted and their characteristics in shipping on the southern line of Iran using MAXQDA2020 software were detected. The results showed that: managerial and behavioral conflicts, structural conflicts, environmental conflicts (extra-organizational) and personal conflicts of employees as causal conditions are among the main causes of intergenerational conflicts in Iran's southern shipping line Company. And the solutions and strategies provided by the experts are effective communication, culture building, incentives and conflict management, which are based on the background conditions, which were: organizational culture and structure, employee challenges, rules and regulations, and the weakness of the evaluation system. The performance of employees must be implemented. Also, among the facilitating factors such as: the creative role of personnel in order to reduce and eliminate negative conflict, outsourcing to private sectors, etc. as facilitating factors in this research can make the implementation of solutions easier and speed up.