Structure, process and practices of the emergency unit of hospitals of baqyatallah University of Medical Sciences

Introduction. Hospital has been established many parts to service delivery to patients and must be necessary integration between parts, because defect in one of them led to creation of problem in service delivery of patient. Overall for promotion of qualitative and quantitative level of therapeutic and diagnostic services in emergency department, notation to 3 fundamental axis is essential. If we notice this items, we can expect this department can delivery effective and desirable services. This study aims reviewing structure, process & performance of hospitals affiliated Baqyatallah University of Medical Science and comparing with existing standards of Ministry of Health. Methods. This study is a descriptive – analytical study which has been done in 3 hospitals affiliated Baqyatallah University of Medical Science in 1386. For gathering data, we used quastionare and reviewing of documents and offices. We used SPSS software for analyzing those data (Manwithney and Sperman tests). Results. The results show studied hospitals with % 76.04 average rates were relatively desirable. The activities indicator with %94 was desirable. The management indicator with %87.27 and the and the facilities & equipment indicator with %79.01 were relatively desirable.. The manpower indicator with %65.83, process indicator with %58.33 and instructions indicator with %70.37 were mediocre. Also there was relationship between manpower and facilities & equipment. Discussion. The most of hospitals from the view point of indicators were desirable but notification to manpower, instructions and educational process indicators is essential. In this respect that hospitals are military, regarding standards of emergency department to response crisis is very important.