Knowledge Management, Valuable Experience in Tehran Oil Refinery Co.

Nowadays, Knowledge - based approach and use of experience and tacit knowledge, play a fundamental role in society development. Therefore, for the purpose of movement to knowledge creation and more innovation and subsequently increasing company's Scientific,technological, managerial and administrative abilities and converting them into a knowledye-based organization and optimum usage of knowledge and wisdom as a main arm of development, implementing Knowledge Management is a inevitable movement. This paper tries to explain KM implementation processes, from primary observation toKM strategy formulation, administration, supervision and the results in case study of Tehran Oil Refinery Co. In primary evaluation of KM implementation project at TORC, a questionnaire containing 41 questions was provided and 270 personnel having Diploma up to PHD were asked to answer it. Questionnaire consists of 3 parts: – Culture,Information Technology and Knowledge processes- and it has enough reliability by cronbach's alpha coefficient of 94%. In this part of evaluation, SPSS software is used and then a survey among 30 personnel is done by Friedman test. Concluding resuls show that, thesituation of culture, IT and knowledge process is not suitable for KM implemention and needs much more attention. Information extracted from this evaluation has been used as a primary data for modeling and KM strategy formulation.