نشریه پژوهش های روان شناختی در مدیریت
سال هفتم شماره 2 (پیاپی 13، پاییز و زمستان 1400)

The aim of this study was to investigate the role of organizational pessimism as a mediating variable in the relationship between perceived organizational support and employees' anti-productivity behavior. The research is descriptive-survey in terms of practical purpose and in terms of nature and method of implementation. The statistical population of this study consisted of the staff of the General Office of Standards of Khorasan Razavi, due to the limited statistical population, the census was used. In this study, the Nayr Questionnaire (2013) was used for the organizational support variable, the Kalagan Organizational Pessimism Questionnaire (2009) was used for the organizational pessimism variable, and the Bennett and Robinson (2002) questionnaire was used for the anti-productivity behavior variable. The validity of the questionnaire was confirmed through face and content validity and the reliability of the questionnaire was confirmed using Cronbach's alpha coefficient. Data were analyzed by correlation test and structural equations using SPSS22 and PLS 3 software. Structural equation modeling findings showed that organizational pessimism mediates the relationship between perceived organizational support and anti-productivity behavior.

The purpose of this study was to investigationy on effectiveness of career counseling based on Cognitive Information Processing approach on the reduction of career indecision of second section of secondary school’s female students in county of Borkhar. This research is a semi-experimental research with pretest-posttest design with control group. The statistical population of this study included all 10th grade female students in second grade in Borkhar county in the academic year of 2016-2017 and 30 people were selected by available coincidence way. They were distributed in control group (15 person) and experimental group (15 person). In this experimental group, seven sessions of Cognitive Information Processing Approach were performed. The data were analyzed using indecision questionnaire (Osipow et al., 1987) and the features of descriptive and deductive statistics. Findings indicate that the career counseling based on Cognitive Information Processing approach was effective on reduction of career indecision in the experimental control group (P <0.05). Also, the result of this study shows that there is a significant difference in the scattering component and internal and external barriers in both experimental and control groups (P <0.05).

The aim of the current research is to "identify and rank the factors affecting customers' anger towards banks". The research method used is the mixed research method. The current research is an exploratory research (qualitative-quantitative) and it is practical from the point of view of the goal. Delphi technique has been used to extract the conceptual model of the research in the qualitative part. The statistical population in this section was 12 experts (university professors and bank specialist managers) in Ilam city. After going through two stages, seven criteria were extracted as influencing factors on customer anger. In the quantitative part, for the ranking of Bank Melli branches based on the criteria derived from the Delphi technique, the Aras Gray technique and the opinions of three experts have been used. The results show that Bank Melli Central branch has the most signs of customer anger and branch number 7 has the least customer anger. Considering that the biggest cause of customer anger is the inappropriate quality of the result, improvement in this field can significantly reduce customer anger.

The purpose of this research is to "investigate the relationship between spirituality and social responsibility in higher education centers". The research method is descriptive-survey and correlation type. The statistical population includes all the employees of the State University of Ilam city, whose number is 570. Using Morgan's table, 226 people were selected as a sample. The sampling method is simple random. The data collection tool was a standard spirituality questionnaire and a researcher-made social responsibility questionnaire, the convergent validity and reliability of its structure were calculated using confirmatory factor analysis, and it was also approved by expert professors, and its reliability was obtained using Cronbach's alpha of 0.92. which indicates the confirmation of the reliability of the questionnaire. The results of the research, which were analyzed using Lisrel 8.53 software and at a confidence level of 95%, showed that spirituality has a positive and significant effect on social responsibility. Also, spirituality has a positive and significant effect on the dimensions of social responsibility, i.e. economic, national, legal and moral.

Company executives believe that only an increase in payroll leads to job satisfaction of employees and are unaware of the impact of service compensation strategies on job satisfaction that improves employee performance. The purpose of this study is to find the effect of service compensation strategies (including salaries, bonuses and benefits) on job satisfaction among employees of a private company. Based on the results of comparison tests of the mean of the two questionnaires, variance test and Levin test, the existence of a relationship between the two components and their effect as well as the effect of subscales of service compensation strategies on job satisfaction were evaluated by multivariate regression test by Enter method. Took. In this study, the attitude of 84 people in the 100-member community of the company was assessed. For this purpose, a comprehensive model of service compensation strategies questionnaire was used. The questionnaire consists of seven dimensions, four of which are related to payment satisfaction (level, structure, increase and variable payment methods) and the other three dimensions are related to benefits (level, determination and management of benefits). The job satisfaction questionnaire also includes five subscales of payment system, type of job, opportunities for advancement, organizational climate, leadership method and physical condition. The results showed that service compensation strategies have a positive effect on job satisfaction and also among the subscales only by increasing the two variables of payment structure and variable payment, employees' job satisfaction increases which the effect of variable payment is more and other subscales with satisfaction Jobs have nothing to do with it.

purpose of this study was to investigate the relationship between of academic support and academic burnout with the mediating role of students' adjustment to school. The research applied in terms of purpose and method was descriptive, correlational one. The statistical population of the study included all female high school students in Behshahr in the number of 2163. The statistical sample was 327 people using Krejcie and Morgan table, and stratified random sampling according to educational level. The instruments for collecting data were Questionnaires of Sands & Plunkett Academic Support (2005), Maslach Academic Burnout (2001) & Sinha & Singh Students' Adjustment to school (1993) Questionnaire. The collected data was used for analyzed by Structural equation modeling using the partial least squares method (PLS). The results of this study showed that there is a significant relationship between academic support and students' adjustment to school with academic burnout. 45.5% of academic support and 48.4% of students' adjustment to school is explained by academic burnout. And the students' adjustment to school variable has a mediator effect on the relationship between academic support and academic burnout. By strengthening academic support and improving students' adaptation to school, it is possible to reduce academic burnout in students