مجله مدیریت بازاریابی
پیاپی 59 (تابستان 1402)

The main purpose of this study was to determine the effect of high levels of customer mental involvement in the marketing process of influencers on the desire to travel to the destination, attitude towards the brand and the desire to buy. In addition, in this study, the level of consumer engagement with influencers, pessimism about advertising, unreal followers, intention to travel to the advertised destination and willingness to buy have been examined. In terms of purpose, this study was an applied research. In addition, it was descriptive- correlational in terms of data collection method. Library method was used to collect information about the background of research literature. Also, the field method was used to collect the required data and the data collection tool was a questionnaire. The statistical population of the present study consisted of undergraduate, graduate and doctoral students of Islamic Azad University, West Tehran Branch who had experience of interacting with influencers in the field of tourism on Instagram. In this study, in order to analyze the data two approaches of descriptive statistics and inferential analysis were used and the software used for data analysis was SPSS and one of the software was Amos or Smart-PLS. findings indicate that the level of customer engagement with influencers on social media affects the desire to travel to a tourist destination, attitude towards the brand and the desire to buy the advertised product. On the other hand, perceptions about the existence of unreal followers have a moderating effect on the effect level of customer engagement on the desire to travel to a tourist destination and the desire to buy the advertised product. However, the mediating role of advertising pessimism in influencing the level of customer engagement on the desire to travel to a tourist destination and the desire to buy the advertised product was not confirmed.

The purpose of this research is to systematically study entrepreneurial marketing in corporate banking in order to determine the effective factors and barriers and components of entrepreneurial marketing in corporate banking. is. The current research is descriptive-exploratory in terms of qualitative approach and in terms of how to analyze the data with meta-composite method. The tool used in this research is interview (semi-structured). The statistical population consists of bank experts, especially people who have sufficient expertise and knowledge in the field of entrepreneurial marketing. In this research, the members of the expert panel were selected using a snowball sampling method; Key codes were analyzed after studying and extracting them using thematic analysis approach using MAXQDA software. The results showed that the components and dimensions of entrepreneurial marketing include: market-oriented, risk management, differentiation, entrepreneur characteristics, opportunism, they were innovation, customer orientation, networking and value orientation. Effective factors include two main components of internal factors (environmental disturbance, government problems, limited market share, lack of customer commitment, technological change, and market problems) and external factors (management challenges, human barriers, lack of resources, and restrictions) and barriers include Two main components, internal factors (entrepreneurial mentality, organizational structure, culture, knowledge management and emotional intelligence) and external factors (branding, new marketing, and communication improvement) were classified.

The purpose of this research is to present the ecosystem model of startups in the field of medical services. This research is practical in terms of purpose and descriptive-survey in terms of data collection. The investigated community is the services of five startups in the field of medicine. After defining the topic and conducting initial exploratory and library studies, the factors and components were determined through theme analysis and by a researcher-made questionnaire that reached the opinion of academic and professional experts familiar with the topic (including 3 university professors and 7 experts) and after Obtaining their qualitative and quantitative corrective opinions (using the Delphi method) based on statistical methods related to the ultimate proportional analysis of the model, components and combination of factors has reached the consensus of the elites. In the qualitative part, maxqda software was used for thematic analysis, and in the quantitative part, smart pls software was used for factor analysis. This research was based on the number of 267 primary codes, of which 30 open codes and 9 central codes were formed. The findings of the research showed that (financial, cultural, political, education, market structure, human capital, networks, technology, support) has a significant impact on the ecosystem of startups. The results showed that bio ecosystem components have a better understanding of the use of bio ecosystem startups among startups in the medical field, which can lead to more optimal use of it among them. Using the introduced model helps the startups to identify the components of the startup ecosystem and understand their strengths and weaknesses in the relevant fields and also be more efficient in the competitive environment.

Due to the high rate of service failure in banks and its negative impact on customer behavior, this research has been conducted with the aim of developing a satisfaction model for service recreation in banking industry, with an emphasis on grounded theory-based brand loyalty. The purpose of this research is in the field of developmental research, which is carried out with a qualitative method. The statistical population of the research is the experts and managers of Iran's banking industry (branch managers of the Bank of Agriculture) and 15 of them were selected in a non-random way. The main tool of data collection is semi-structured in-depth interview. The reliability and validity of the interviews were confirmed by two methods of retesting and intra-subject agreement of two coders. Qualitative data analysis was done using the grounded theory method and using MAXQDA software. Based on the paradigm model obtained in this research, the components related to satisfaction with service recreation in six categories of causal factors (customer-oriented, brand image, communication, evaluation of correct performance and growth and development of services), background conditions (brand culture), phenomenon The main factors (satisfaction with recovery), strategies (organization strategy, marketing, and advertising), intervening conditions (customer anger and environmental factors) and outcomes (brand loyalty, brand trust, customer satisfaction and profit increase) were identified.Based on the results obtained in this research, it can be concluded that the level of satisfaction and loyalty of bank customers can be improved by using service recreation solutions.

The banking system is a part of the economic system, which aims to collect and attract all kinds of deposits and allocate them to meet the financial needs of all kinds of economic activities. Therefore, banks play a very important role in economic systems by having a major part of the funds in circulation in the society. The special value of the brand is one of the main priorities in marketing research, which creates value for both the customer and the bank and creates a sustainable competitive advantage for that bank. The purpose of this research is to model the equity value of the brand in Sepeh Bank. This research is in the field of correlational survey descriptive research and according to the purpose and topic of the research, it is practical and cross-sectional in terms of time. The sampling of this research was available and it was determined from among the customers of Sepeh Bank of Tehran in the year 1400. Due to the unlimited number of members of the studied community, to determine the sample size, Cochran's formula for unlimited communities was used and 384 people were determined. Based on the fuzzy Delphi type two and Electra type three methods, the most important indicators of brand equity in the banking sector were identified and finally, based on the partial least squares method, the research model was put to the test. The results showed that the effect of each factor on the special value of the bank brand is different. Specifically, brand loyalty has the strongest influence on brand equity (0.884), the second strongest influence on brand equity, perceived quality (0.684), followed closely by brand awareness (0.664). ) is effective on Buck's brand equity. These results lead bank managers to pay special attention to factors of brand loyalty and perceived quality of banking service experience. Consequently, banks need to invest in building strong brand equity where the above critical factors need to be addressed.

In addition to profitability, companies should meet the expectations of employees, consumers, and the community in regard to promoting the welfare and public benefit activities. In this way, they will be able to improve customers’ engagement and their extra-role behaviors that create a positive public attitude towards the company and its brand. Therefore, the present study sought to examine the effect of customers' perception of corporate social responsibility on their participation and citizenship behaviors considering the mediation of brand emotional attachment and moderation of spirituality. The statistical population was the customers of Pasargad Insurance Company in Mashhad, of which 405 were studied by conducting convenience sampling and using a questionnaire. The results of structural equation modeling indicated that the direct effects of perceived social responsibility on customers’ participation and citizenship behaviors are significant. It also confirmed its indirect effects through brand emotional attachment. However, the results of hierarchical regression analysis did not confirm the moderating effect of customer spirituality on the relationship between perceived social responsibility and brand emotional attachment.

Internet businesses are the dominant model of the way of doing business in today's era, and considering the competitive environment of this field, branding is undoubtedly the key to achieving differentiation and gaining a competitive advantage in this field. The main goal of this research is to provide a digital marketing model for branding internet businesses. The upcoming study is a fundamental research based on deductive-inductive reasoning and using a mixed qualitative-quantitative approach. In the qualitative part of the research, a fuzzy Delphi questionnaire with a 7-point scale and a researcher-made questionnaire with a 5-point Likert scale were used. The statistical population in the qualitative sections consisted of 10 qualified experts who were selected using the purposeful and non-probability sampling method and in-depth and semi-structured interviews were conducted with them. In the quantitative part of the research, the fuzzy Delphi technique was used to screen the obtained indicators, then the structural-interpretive modeling method was used to identify the causal relationships between the main categories of the research, and by using structural equation modeling and LISREL software, the model was presented. Has been validated. The statistical population of the quantitative part for validating the final model included 393 managers of online business companies in the country.In total, the obtained model consists of 5 main categories including digital marketing strategy, personalization, content marketing, interaction with consumers and digital marketing mix. Based on the results, it was shown that the digital marketing strategy is the most fundamental element of the model and is an exogenous independent variable. This variable affects content marketing, consumer engagement, and the digital marketing mix. These three variables in turn affect personalization. Finally, the personalization variable also affects digital branding as a dependent variable of the model.

In economic literature, one of the important roles of deposits is that it provides a suitable basis for investment. The aim of the present study is to investigate the mechanism of economic factors effect on the volume of bank deposits in the banking system of Iran and Malaysia with the threshold approach (STAR) during the years 1397-1379 for the Iranian economy and 1984-2017 for the Malaysian economy. In this regard, the application of soft transfer regression model was used to estimate the mechanism of the effect of economic and business factors on the volume of bank deposits in Islamic banking. The results of the model for Iran show the negative effect of the variables of exchange rate fluctuations, inflation rate, financial crises and the positive effect of the variables of oil price, liquidity, deposit interest rate and bank facilities on the total volume of bank deposits in Iran. For Malaysia, the variables of gross domestic product, liquidity and bank facilities have a positive effect, and the variables of exchange rate fluctuations, oil price and inflation rate have a negative effect on the total volume of bank deposits. According to the results for Iran's economy; the increase in oil revenues and the increase in the foreign assets of the central bank has caused an increase in the volume of liquidity, and as a result, inflation has also increased. The expectation of inflation in the future period and the uncertainty of the inflation rate have reduced the volume of bank facilities and led to the withdrawal of money from the banking system and entering the speculative and black markets and worsened the country's production situation. While for the Malaysian economy according to the money endogeneity test, liquidity has been directed towards production and has led to an increase in production and sustainable economic growth. Therefore, it is necessary for the central bank to pay attention to the policies of organizing assets and liabilities and saving on imaginary assets in order to gradually adjust the balance sheet of the banking system.

The aim of this research is to design an integrated pattern for the distribution of basic goods with the aim of fighting brokering and rent-seeking.
The required data was collected from 9 experts and managers related to the field of marketing and distribution (industry and university) using the interview tool and analyzed using the grounded theory. First, 213 primary codes were identified by the researcher, then 194 final codes were extracted by combining, verifying and discarding duplicate codes. By combining and categorizing the final codes, 59 concepts and 31 components were obtained for the research framework.
The findings showed that the causal conditions include inappropriate economic conditions, inappropriate government policies, inappropriate infrastructural conditions, and inappropriate working and social ethics conditions. The findings showed that the main phenomenon consists of the components of traditional (offline) distribution methods, online distribution methods and all-channel distribution methods. The findings showed that the background conditions include logistics and maintenance, supply and production, organizations, unions, unions and non-governmental organizations, government participation, information and communication technology, and needs assessment and customer culture. The findings showed that the intervening conditions include characteristics and lifestyle, culture and consumption pattern, the nature of markets, customers and products, capabilities of marketing intermediaries, restrictive laws, capabilities of producers and distributors. The findings showed that the strategies and mechanisms for the components of transportation and maintenance, supply and distribution, laws and regulations, marketing, organizations, guilds and unions and non-governmental organizations, the field Government, taxes and subsidies are categorized. The findings showed that the consequences include economic, distribution, government, and consumer, social and competitive factors.
In this research, causal conditions; contextual; the main phenomenon; Intervening conditions; strategies; and the consequences of integrated distribution of basic goods were identified.

The main purpose of the present study is to investigate the impacts of social media marketing activities on Denolix brand equity through the mediation role of E-brand experience and the relationship between brand equity and customer brand responses.

  The present research is applied in terms of purpose and it is descriptive-survey in terms of data collection. The statistical population in the present study included all the Denolix brand customers in the social network of Instagram and Telegram. In this study, the necessary information was collected through library research and field research methods with the help of a questionnaire from 431 people and it was analyzed through Smart PLS and SPSS software.

The results demonstrated that social media marketing activities have a positive and significant impact on E-brand experience, brand awareness and brand image. Moreover, E-brand experience has a positive and significant impact on brand equity and brand equity has a positive and significant impact on customer response.

Limitations: 

The existence of limitations in the generalizability of the results and methodology was one of the limitations of this research.

Managerial Implications: 

Today, social media may play a positive role in the electronic brand experience, thus, they may strengthen the value of the brand equity; this process could also lead to customer responses such as: increasing commitment and promoting online word-of-mouth advertising.

Originality/Valve: 

This research (as an empirical study) may provide valuable information for businesses which are active in social media, especially in the field of dentistry.