فصلنامه علوم مدیریت ایران
پیاپی 72 (زمستان 1402)

The physical development of the major cities has exposed them to the risks caused by natural and man-made disasters. For this reason, today, one of the most important issues in urban planning and management is the issue related to urban safety and the management of urban risks and disasters. The Plasco Building fire and collapse incident in Tehran on January 19, 2017, due to an electrical connection, showed that the crisis has become an inseparable part of Tehran metropolis and a large number of old and even new high-rise buildings, are not in a good position to deal with fire and other sudden incidents. Therefore, the goal of this research is to investigate the Plasco incident and analyze the strengths and weaknesses of its management performance. We hope that, this research provides the lessons of this disaster into opportunity and experience which in turn come up with formulating appropriate rules, procedures and solutions to positively affect these incidents on people's lives and improves disaster management functionality in the future. We used   meta-synthesis method for collecting, aggregating, combining and integrating the findings of numerous and scattered research studies and obtained the experts knowledge and experiences as well that could explain the causes of the collapse of the Plasco building and have analyzed the performance of Tehran Disaster Management   in this incident. The results of the study show that what are the necessary requirements for the prevention of future accidents and some ways of creating the changes required for urban disaster management of Tehran.

A review of the research literature shows that developing a model of service recovery strategies within the framework of consumer culture theory and influencing variables in this regard is one of the areas that requires deeper research. Based on this, the current research tries to clarify the dimensions of the subject and prepare a comprehensive model in this regard, which is able to explain the model of service recovery according to the consumer culture theory. To achieve this goal, the current research seeks to answer these questions: what are the dimensions of service recovery in the framework of consumer culture theory? What are the relationships between the factors that make up the model of service recovery in the framework of the consumer culture theory? In this research, the meta synthesis method by Sandelowski and Barroso approach have been used to review the research literature. In this research, at first, 210 articles published after 2000 and related to the research topic were selected, and after preliminary reviews and abstract study, 39 articles were finally selected. Finally, the final research model was presented. The final model, which is the result of a holistic view in the discussion of service recovery, contains 40 codes under the title of basic themes, 16 codes under the title of organizing themes, and 6 codes under the title of overarching themes. 6 codes were identified and formed as overarching themes with the titles "recovery personalization, pre-recovery preparations, recovery strategies, recovery tools, perception of recovery, post-recovery reactions".

Strategic control of businesses when they’re facing rapid and profound changes, is one of the most important concerns of managers. The purpose of this paper is to provide a comprehensive model for the strategic control of wire & cable businesses in Iran. The wire & cable industry have a wide range of applications, high demand, and a growing market, and also the increasing desire for electrification and digitalization will provide a basis for its further growth in the coming years. In order to present the mentioned model, the research was conducted in two stages using a mixed method. In qualitative phase, by performing a thematic analysis on 8 semi-structured interviews and 6 video/text web interviews that were conducted with wire &cable industry experts, then classifying them based on 4 perspectives of BSC method in MAXQDA software. In the quantitative phase, the ISM approach was used to test the model, and finally MICMAC analysis was used to examine the relationships between themes. Findings showed that the wire & cable industry has fifteen control concepts that are classified at different levels as described in the final model; In the first phase, the concepts of interactive control, employee control, strategic issues control and performance evaluation are placed, in the second phase, the concepts of value chain control, quality control and customer attraction control, in the third phase, R&D&I processes control, political relationships control and sales assumptions control, in the fourth phase, the concepts of customer satisfaction control and market development control, and finally, in the fifth phase, the concepts of accounting control, organization capabilities control and profitability scenarios control are placed.

Today, all the countries of the world, especially Iran, have problems in controlling the fight against corruption and need comprehensive and practical models to deal with it. This research tries to present a comprehensive model of the failure to fight against administrative corruption in Iran's government organizations and contribute to our knowledge of this phenomenon.In this research, using data-based theory, semi-structured interviews were conducted with university faculty members and executives of executive bodies and then according to the method of Strauss and Corbin, the research process model was designed and then according to the method of Strauss and Corbin, the research process model was designed. After analysis, a total of 185 concepts were identified, which were classified into 38 subcategories and 16 main categories. The results showed that the fight against administrative corruption has failed due to factors such as legal problems, behavioral-normative problems, structural-management problems and environmental problems. This phenomenon is based on factors such as culture and ruling values, politics and government, and organizational characteristics, management characteristics and information characteristics (intervening factors) affect it.  Institutional-legal reforms, prevention and control of corruption, using motivational-supportive approach, having an active monitoring mechanism and transparency were among the strategies that, if used, will be associated with favorable consequences in the social, organizational, economic and political sectors. It is expected that the mentioned model can successfully fight against administrative corruption in Iran's government organizations.

One of the fundamental concepts in the domain of brand is brand identity. The purpose of this research is to discover the effective categories on brand identity building in Iranian banks and examine the relationships between them, in order to present a model. The method of this research is mixed and the systematic approach of Grounded theory has been used to design the model.In the qualitative phase we collected data from interviews with 23 banking experts (Mellat Bank) and research concepts were extracted from the text analysis of the interviews. Then, in order to confirm the qualitative phase of research and test the model, we used a questionnaire that was distributed among 112 banking experts (Sepeh, Maskan, Tejarat, Parsian and Saman banks). The sampling in the qualitative phase, was judgmental and snowballing, and in the quantitative part, was cluster sampling. In the process of qualitative data analysis, we found 350 primary codes, 79 concepts and 23 categories. The central phenomenon of this research was Building brand identity, and the findings included the following categories: lack of community awareness, lack of sufficient trust among society and customers, decrease in customer satisfaction, decrease in customer loyalty, domestic competitors, decrease in employee’s commitment and degradation of brand image as causal conditions. The categories of goals and strategies, human resources management, internal branding, communication, services and tools, financial strength and choosing the type of customers as strategies.  The categories of organizational culture, structure and processes as background conditions. The categories of political, social and economic limitations as intervening conditions. The results of the research show that the use of strategies presented for brand identity building in banks has a high impact on achieving the consequences of creating brand citizenship behavior in employees and creating a favorable brand image in the society.

Considering the existence of many challenges and weaknesses in the area of performance management in line with the sustainable human resources development in the agricultural department of Tehran province, the recognition of the criteria and sub-criteria of performance management in line with the sustainable human resources development requires more observations. Identifying these criteria and sub-criteria is of much importance given the conditions of the region. We used the qualitative approach of semi-structured interviews and focus group to identify performance management criteria and sub-criteria in line with sustainable human resources development. In the literature review step, we identified five dimensions for performance management and six dimensions for the sustainable human resources development. Then, we conducted the semi-structure interviews with experts. Through a systematic coding approach, we analyzed the points of view of the interviewers and focus groups. Finally, three dimensions for performance management and four dimensions for sustainable human resource development were confirmed. Then 25 sub-criteria for performance management in line with the development of sustainable human resources were extracted in the agricultural department of Tehran province that formed the conceptual model of the research. Based on the findings of research the authors recommend that the planners of the agricultural department of Tehran province take into consideration the criteria and sub-criteria of the performance management in line with the development of sustainable human resources.