مجله نظارت و بازرسی
پیاپی 16 (تابستان 1390)

The main purpose of this research is the provision of a standard tool to evaluate qualitative performance of managers and commanders of NAJA based on indices of managerial performance of meritocracy according to new methods of measurement. Therefore 664-individual samples of managers and commanders of NAJA from different provinces of the country and the headquarter of NAJA were randomly asked to indicate the amount of each of the performance indices of meritocracy on the continuum. In the data analysis stage, after examination of the statistical hypotheses of valid data, psychological features of indices and questions were determined according to Classical Theory (CTT) and Item Response Theory (IRT) using statistical softwares of Statistica and Multilog and some of managerial indices were eliminated this way. Then performance indices of managers and commanders were reduced to forty-one and seven elements of organizational knowledge, direction skill, leadership and encouragement, planning skill and decision making, communication skill and organizational interaction, control and inspection skill, application of technology, and communicative skill were classified.

This research has been conducted studying 1562 cases of managers and commanders of NAJA among whom there were members of administrative council of the province and its main purpose was finding the value of the questionnaire of empowerment derived from Laschinjer et al. (2001, 2004) and Kahale and Gither (2007) and determining the amount of each of the six elements there of, including opportunity, information, support, sources, formal power and informal power among the participants. In this research, after translating the questionnaire and finding the value of its translation and data collection, we used Cross Validation Method. Therefore, repliers to the two parts were randomly divided and in the first case, the analysis of the discovery element and in the second case, the analysis of the confirmatory element has been done. In addition to the corroboration of the six elements, the amount of each and correlation between them were confirmed.

One of the instruments that can be very useful in the field of evaluation and analysis of data is data probing that, in the evolution of information technology, is an efficient tool for the derivation of useful organizational knowledge. The use of data probing methods provides remarkable facilities for the efficient policing and supervision of managers and puts the useful knowledge for efficient supervision at managers' disposal. In this paper, with a focus on application of data probing in derivation of the knowledge that can be useful in policing and supervision of competent mangers in this organization, an applied framework of data probing methods is presented in the 197 public supervision center. The results of the execution of this framework have shown that the attained models are valid and reliable and can be used for the better performance of this organization. Also, the presented framework can be used in other general and governmental service organizations for policing and controlling competent managers.

This research has been conducted with a purpose to examine the effect of dealing with the complaints and reports of people on improvement of supervision and policing. The method of research was of descriptive-comparative type and the instrument of data collection was a questionnaire and the statistical population was 250 people of police station employees of Khoramabad city and 250 people of the inspection centers in all the provinces and independent units and specialized police of NAJA. One hundred of them have been selected as a sample using stratified sampling with proper allotment. With reliance on theoretical principles, a questionnaire with 13 questions related to the hypothesis of the research was formulated and was distributed among statistical samples after confirmation of its reliability and validity. Finally, the data results were analyzed. The results showed that the hypothesis of the research that is the positive effects of dealing with the complaints and reports of people on improvement of supervision and policing of police station employees of NAJA was confirmed.

This research has been conducted with a purpose to examine the rate of the effect of managers' competency on draining of employees. In this regard, eighty employees of the Headquarters departments of NAJA were selected with the criteria of having at least Bachelors' degree and twenty years of service record. The test takers answered two questionnaires 1- the questionnaire of the rate of managers' competency 2- the questionnaire of occupational draining of employees. Both of the questionnaires included twenty questions. The results of the research indicated that features of managers' competency include: knowledge, skill, experience, and managers' capability in occupational draining stages of employees; though, it has a negative decreasing effect and is not statistically significant (p>0.05). Side findings of the research also confirm that managerial education and the related service record has a significant effect on managers' success. On the other hand managers' experience has a significantly negative effect. Also, these findings show that among employees aged from 38 to 42, the inability of managers has a significantly negative effect on spiritual exhaustion of employees and as for the element of 20 and 23 years of service experience, managers' experience has a negative correlation with spiritual exhaustion of employees and among the people aged 28 to 30 years of service experience, the variable of managers' knowledge has a negative correlation with spiritual exhaustion of employees (p

In this study, first efforts have been made to identify the effective factors in police corruption, then cause and effect relations were examined as well. In this regard, by using a qualitative method of research and snowball sampling for determining the factors, 13 experts and senior officers of Headquarters of NAJA were interviewed in Tehran. The results included six groups of factors including family, media, governmental policies, organizational policies, personality and attitude. The cause and effect relations of each and their importance were examined using fuzzy DEMATEL method and the results showed that the organizational policies have the most importance and effect on the other factors.

The purpose of this study is to examine and identify the causes of the use of violence against police officers while -doing their job. In order to investigate the subject matter with an applied research and using descriptive-comparative method, a statistical sample of 305 people was chosen from among NAJA employees and Tehran citizens by using Cochran formula and the questionnaires were distributed among them. Then, the results were analyzed using a valid scale. The data was analyzed using descriptive-deductive statistics (using Freedman test). In this research, first more than 100 causes of the uses of violence were derived from the reliable bodies of research and papers and with the comments of some of professors of university of Tehran and some experts and officials of NAJA, 26 cases of those research and papers, which were related to NAJA officers, were selected. And after designing the questionnaires, I distributed them among 150 people from different classes of traffic police officers and prevention police which, in the researchers' opinion, were more exposed to violence and also 155 people from different strata of Tehran Citizens composed the second group which answered the questionnaires. The results showed that the most important cause of using violence against police officers of NAJA while doing their job, from the standpoint of both groups, is "unawareness of the rules and regulations of the occurred problems".