mohammadail abdolvand

Today, branding for tourist destinations and attracting the attention and creating the love and interest of tourists for these destinations is considered a strategy for tourist destinations, which plays a vital role in the performance of destination management, in order to expand their tourism opportunities and differentiate goals from competitors and finally achieve competitive advantage. Therefore, due to the importance of tourism, which has a significant impact on the environment, culture, and economy, establishing a strong emotional link between tourists and tourist destinations can be very effective in attracting tourists and, as a result, increasing income and sustainable development due to the tourism industry. Destination love is a phenomenon experienced by a group of satisfied visitors, and satisfied visitors become loyal tourists, thereby reducing costs. Since today the importance of this construct has increased as an emerging issue for academics and professionals, therefore, the purpose of this review research is to draw a clear and comprehensive picture of the phenomenon of tourist destination love and also to present management concepts and applications for tourism businesses. This review provides an in-depth insight into policymakers and planners active in tourism and hospitality businesses.

Nowadays, the quality of services in medical centers plays a significant role in patient satisfaction. The main mission of medical centers is to provide high quality medical services, patient satisfaction, and patient loyalty. On the other hand, the performance of healthcare professionals should have an ethical and human nature and should pay special attention to ethical behaviors. As a result, positive mental association, arising from the quality of medical services, can promote brand equity and lead to the brand superiority of one medical center comparing to the others. The present study examined the effect of brand image, ethical behavior, and service quality on patient loyalty with the mediating variable of satisfaction. This study was applied in terms of purpose and descriptive analytical in terms of survey. The statistical population of this study included private ophthalmology centers in Tehran, such as specialty and subspecialty ophthalmology centers. The sample size in this study included 339 people. In addition, this study used SPSS software for data analysis and used structural equation modeling in AMOS software for testing the research hypotheses and determining the effect of independent variables on the dependent variable with the mediating variable. The findings of this study indicated that the two variables of brand image and service quality directly affect patient satisfaction but indirectly effect on patient loyalty with satisfaction as mediator variable. Furthermore, satisfaction affects patient loyalty while ethical behavior has no direct or indirect effect on patient satisfaction and patient loyalty.

The objective of this research is to evaluate the factors affecting credit guarantees on the growth and development of the export market. The method used in this research is applied in terms of purpose and descriptive, survey and correlation nature. The statistical population of this research was Q (311), using random sampling method. To determine the reliability of the questionnaire, the Cronbach's alpha coefficient was 0.84, which indicates a high level of reliability. To data analysis, structural equation technique tests and for grouping of the mentioned factors from AHP, group decision making techniques (MCDM) have been used and other relevant tests, which are described in detail in this study, were analyzed to identify each of the components and sub-components To make .The results indicate that this research consists of 6 main components of Increase production capacity (with 7 Factors), Reduce the cost of goods and services (with 3 Factors), Creating foreign exchange earnings (with 3 Factors), Improving the competitiveness of export goods and services and exporters (with 5 Factors), Facilitate the process of economic growth and development (with 3 Factors), Provide favorable conditions through its guarantees for foreign buyers (with 3 Factors), And a total of 24 sub-criteria. By using structural equation and MCDM techniques and designing a specific questionnaire, effective factors of credit guarantees on the growth and development of the export market were ranked and prioritized. Finally, among the 24 existing subsets of “Provide favorable conditions through its guarantees for foreign buyers” Based on the MCDM technique and “Reduce the cost of goods and services” Based on structural equations ranked highest.The objective of this research is to evaluate the factors affecting credit guarantees on the growth and development of the export market. The method used in this research is applied in terms of purpose and descriptive, survey and correlation nature. The statistical population of this research was Q (311), using random sampling method. To determine the reliability of the questionnaire, the Cronbach's alpha coefficient was 0.84, which indicates a high level of reliability. To data analysis, structural equation technique tests and for grouping of the mentioned factors from AHP, group decision making techniques (MCDM) have been used and other relevant tests, which are described in detail in this study, were analyzed to identify each of the components and sub-components To make .The results indicate that this research consists of 6 main components of Increase production capacity (with 7 Factors), Reduce the cost of goods and services (with 3 Factors), Creating foreign exchange earnings (with 3 Factors), Improving the competitiveness of export goods and services and exporters (with 5 Factors), Facilitate the process of economic growth and development (with 3 Factors), Provide favorable conditions through its guarantees for foreign buyers (with 3 Factors), And a total of 24 sub-criteria. By using structural equation and MCDM techniques and designing a specific questionnaire, effective factors of credit guarantees on the growth and development of the export market were ranked and prioritized. Finally, among the 24 existing subsets of “Provide favorable conditions through its guarantees for foreign buyers” Based on the MCDM technique and “ Reduce the cost of goods and services” Based on structural equations ranked highest .

Studies in the field of export performance show that the investigation of export performance reveals a wide range of factors affecting export performance and corporate success. On the other hand, the customer-Orientation consists of a set of capabilities that are not easily replicable and can provide a long-term competitive advantage for the companies. This study investigate the effect of customer Orientation on the export performance of companies exporting home appliances, which considering trust, communication and behavioral commitment as a mediator. In this regard, a questionnaire with 38 questions was sent to all identified companies. In this research, due to the non-normality of data and small sample size, Bayesian structural analysis method was used and the method of estimating the parameters in the structure is generalized least squares error method. The results of the analysis of 146 questionnaires obtained using Bayesian Structural Analysis showed that all three variables of trust, communication and behavioral commitment influenced the relationship between customer-orientation and export performance. Results suggest manager to use trust, behavioral commitment, and communication to develop customer orientation and enhancing firm’s export performance.

The purpose of this paper is to investigate The Attitude of consumers about green hotels: how a green hotel image can influence Willingness to pay and Revisit intention.

A quantitative research methodology using a questionnaire has been proposed. To test the model developed we used the Structural equations model (SEM) approach. As noted, all constructs were assessed using 5-point Likert type scales.

The consumers using hotel services are conscious about environmentally friendly practices in IRAN. They patronize the hotels that have adapted green practices though not compromising on service quality. The consumers would prefer to use lodging that follows these practices with willing to pay extra for these services. Also attitude of consumers about green hotels that effect on positive word of mouth and revisit intention.

The purpose of this Paper is representing the model of customer relationship management in corporate banking by using a mixed method. Design/ Methodology Approach: This Research   consist of two studies .In study 1, researchers carried out the recognition of dimensions and factors of customer relationship management and corporate banking by using phenomenological approaches, they also used the Grounded Theory approach in order to investigate relationships between these two main issues during the first study. In study 2, after determining the model, they carried out testing models. Required data In study 1, were provided by using the protocol based on interviewing with seven senior bank managers while applying a quantitative approach, and in study 2, questionnaire I team, deigned & distributed among 330 corporate banking customers of a 3private bank, after investigating the content and construct validity, The MAX QDA 12 software was applied in the first study in order to analyze interviews, and AMOS software was utilized in the second study. The researcher identifies 278 open codes in the first study, then classifies them into 6 clusters and finally, identifies relationships between the two main issues of customer relationship management and corporate banking by using the selective coding. Results showed that impacts of variable such as, technology, key account manager, and service quality on customer relationship management are considered to be 0.280, 0.488, and 0.418, respectively. Impacts of key account manager and customer relationship management on corporate banking were also determined to be 0.214, and 0.343.  Research Limitation / Implications: The Identification of Corporate Banking will help bank managers to implement an Effective CRM that enhance corporate banking customer Relationship by Key Account to provides more opportunities for bank to cross –sell other related product to key accounts. Originality/Value: This Paper Addresses Significant Gap &provide a conceptual framework in Corporate Banking Context, and examining how possession of CRM Influences’ on Corporate banking. The purpose of this Identification Effect Factors on Paper is corporate banking by using a mixed method. Design/ Methodology Approach :This Research two studies .In study 1, researchers carried out the recognition of dimensions and factors of corporate banking by using Grounded Theory approach in order to investigate relationships between these two main issues during the first study. In study 2, after determining the model, they carried out testing models. Required data In study 1, were provided by using the protocol based on interviewing with seven senior bank managers while applying a quantitative approach, and in study 2, questionnaire I team, deigned & distributed among 330 corporate banking customers of a 3private bank, after investigating the content and construct validity, The Maxqda 12 software was applied in the first study in order to analyze interviews, and AMOS software was utilized in the second study. The researcher identifies 278 open codes in the first study, then classifies them into 6 clusters and finally, identifies relationships between the two main issues of customer relationship management and corporate banking by using the selective coding. Results showed that impacts of variable such as , technology, key account manager, and service quality on customer relationship management are considered to be 0.280, 0.488, and 0.418, respectively. Impacts of key account manager and customer relationship management on corporate banking were also determined to be 0.214, and 0.343. Research / Implications-The Identification of Corporate Banking will help bank managers to implement an Effective CRM that enhance corporate banking customer Relationship by Key Account to provides more opportunities for bank to cross –sell other related product to key accounts. Originality/Value- This Paper Addresses Significant Gap &provide a conceptual frame work in Corporate Banking Context, and examining how possession of CRM Influences’ on Corporate banking.

The main objective of this research is to evaluate the factors affecting competitiveness on the growth and development of the export market in the commercial and export companies. The method used in this research is applied in terms of purpose and descriptive, survey and correlation nature. The statistical population of this research was Q (230), using random sampling method. To determine the reliability of the questionnaire, the Cronbach's alpha coefficient was 0.86, which indicates a high level of reliability. To analyze the data, Kolmogorov-Smirnov tests, Spearman test and T-test using Spss software and other relevant tests, which are described in detail in this study, were analyzed to identify each of the components and sub-components To make The results indicate that this research consists of 4 main components of environmental factors (with 3 questions), internal agent (with 7 questions), resource-based approach (with 4 questions), factor of production capacity (with 3 questions) And a total of 17 sub-criteria. By using the fuzzy tops is method and designing a specific questionnaire, effective factors of competitiveness on the growth and development of the export market of food industry were ranked and prioritized. Finally, among the 17 existing subsets of "customer orientation", "consumer trends", "ability Firm in Product Marketing "and" Competitive Power "ranked highest.

The purpose of this paper is the investigation of the moderator effect of perceived certainty and risk, and the customer’s knowledge of the product, in the satisfaction -purchase intention relationship in a new product experiment. By using an experimental method with a 2× 2 factor design (where each of the variables such as customer’s knowledge of the product and the
perceived risk of the product define in the two level, up/down and high/ low) on 200 customers
of stores in Amol city has been taken. By using questionnaires, required data is collected. The reliability of the questionnaire was proved through Cronbach alpha and the validity of the questionnaire was proved by tutors of this research. We use linear and multiple regression methods to test hypotheses. Generally the Statistics results show that the variable of customer satisfaction (as independent variable) has a Positive effect on purchase intention and also on the moderator effect of perceived risk and the lack of moderator effect of knowledge perceived
in the satisfaction-purchase intention relationship