Analyzing of the trainees satisfaction of in-service training Based on Importance-Performance Analysis (IPA) model

Currently training plays a transformational role in improving knowledge and skills of human resources. This requires quality oriented training and learner satisfaction. The goal of this study was to develop quality assurance method in training with particular emphasis on trainees satisfaction. To achieve this goal، service quality approach، has been used to reveal quality components of training. Using components and analytical system of Importance-Performance analysis model، a new method for quality assurance in training was developed. The study was an exploratory mixed research in which، qualitative and quantitative data have been collected through interview and questionnaire. A sample of 94 apprentices in Telecommunication Training Center has been selected. Both qualitative and quantitative methods have been used for data analysis. The study revealed 40 components of quality in training. Based on the components and the IP matrix، a practical model for evaluation and quality assurance in training has been developed.