Selecting a Knowledge Management Strategy in an Industrial Laboratory based on Dynamic Strategy

Selecting an appropriate knowledge management strategy ensures that knowledge management system will be implemented successfully. To consider organizational factors and the dynamic nature of knowledge in organization, there is a need to choose a dynamic knowledge management strategy. This study tries to select a knowledge management strategy in an industrial lab by focusing on dynamic approach regard to the creation of knowledge management strategy. To this end, the most important factors that affect the creation of knowledge management strategy extracted from related works. Factors include organizational culture; business strategy; organizational structure; organizational knowledge level; human resources strategy; and maturity of information technology system. By analyzing organizational culture, business strategy and organizational structure; bounds of the codification and personalization knowledge management strategy are determined. Then, by measuring the level of Knowledge Creation processes, according to Nonaka’s model in the lab and evaluating current human resources strategy and information technology, the final strategy is selected in order to balance organization’s tacit and explicit knowledge. Thus, the selected strategy is a dynamic knowledge management strategy. Results show that personalization strategy considered as main and codification strategy considered as complimentary strategy in the lab respectively.