An analysis of a new combined structural model of the Balanced Scorecard and European Foundation for Quality Management models

The present investigation aims to address the problem of inadequate coverage of various aspects of organizational performance by balanced scorecard (BSC) model through its developing based on the European foundation for quality management (EFQM) model. To this end، a developed BSC model، encompassing variables of stakeholders، resource effectiveness، processes effectiveness، human resource management effectiveness، leadership method، strategy and performance was proposed and، then، validated in a new structural model. The findings firstly revealed an appropriate fitness of the proposed model. Regarding the relationship among variables، staff management effectiveness، resource effectiveness، leadership method and processes effectiveness، respectively، held the most “direct impacts” on the organizational performance. On the other hand، “summated impacts” (direct and indirect) on the organizational performance were held by leadership method، staff management effectiveness، resource effectiveness and stakeholders variables، respectively. Managers can apply the model suggested in the investigation to measure performance in the respective organizations and as a weighting criteria guide on how to accurately measure different dimensions of performance.